Welcome to CloudRaptor! These Terms and Conditions govern your use of our cloud hosting services. By using our platform, you agree to comply with these terms. Please read them carefully.
1. Definitions
- “CloudRaptor” refers to our company and its hosting services.
- “User” or “You” refers to any individual or entity using our services.
- “Services” include cloud hosting, domain management, and related features provided by CloudRaptor.
- “Content” refers to any data, files, or websites hosted on our platform.
2. Account Registration & Use
- You must provide accurate and complete information during registration.
- You are responsible for maintaining account security and confidentiality.
- Any unauthorized use of your account should be reported immediately to our support team.
- We reserve the right to suspend or terminate accounts that violate our terms.
3. Acceptable Use Policy
To ensure fair and secure usage, you agree NOT to:
- Host, transmit, or distribute illegal, harmful, or malicious content.
- Engage in spamming, phishing, hacking, or fraud.
- Use excessive server resources beyond reasonable limits.
- Attempt to bypass security measures or exploit vulnerabilities.
- Violate intellectual property rights of others.
Violations may lead to account suspension or termination without notice.
4. Payment & Billing
- All payments must be made through our secure payment gateways.
- Hosting plans are billed monthly or annually as per your subscription.
- Late or failed payments may result in service suspension.
- Prices may change, and we will notify users in advance.
5. Refund Policy
- We offer a 14-day money-back guarantee for first-time customers.
- Domain registrations, third-party licenses, and setup fees are non-refundable.
- Refund requests must be submitted via [Support Email] within the eligible period.
For more details, visit our [Refund Policy Page].
6. Service Availability & Uptime
- We aim to provide 99.9% uptime, but occasional maintenance or technical issues may occur.
- Scheduled maintenance will be notified in advance.
- We are not responsible for outages caused by third-party providers or force majeure events.
7. Data Security & Backups
- We implement strong security measures, but users are responsible for securing their own content.
- Regular backups are provided, but we recommend keeping additional copies.
- CloudRaptor is not liable for data loss due to user actions.
8. Termination & Suspension
- We may suspend or terminate accounts for violating our terms.
- Users can cancel subscriptions anytime via the CloudRaptor dashboard.
- No refunds will be issued for terminations due to policy violations.
9. Limitation of Liability
- CloudRaptor is not liable for indirect, incidental, or consequential damages.
- Our total liability is limited to the amount paid for services in the last billing cycle.
10. Changes to Terms
- We may update these Terms and Conditions as needed.
- Continued use of our services after updates means you accept the changes