At CloudRaptor, we are committed to providing a seamless and transparent experience for our users. If you are not completely satisfied with our services, we offer a fair refund policy to ensure your peace of mind.
1. Money-Back Guarantee
We stand by the quality of our cloud hosting services. If you are unsatisfied, we offer a full refund within 14 days of your initial purchase under the following conditions:
- Applies only to new customers purchasing their first hosting plan.
- Refund requests must be made within the 14-day period.
- Does not apply to domain registrations, third-party add-ons, or custom configurations.
2. Non-Refundable Services
Certain services are non-refundable, including but not limited to:
- Domain name purchases and renewals
- Third-party software or licenses
- Setup fees for custom configurations
- Any service that has been misused or violated our Terms of Service
3. Refund Request Process
To request a refund, follow these steps:
- Contact our support team via email at [Support Email] or open a ticket through your dashboard.
- Provide your account details and the reason for your refund request.
- Our team will review your request and process eligible refunds within 5-7 business days.
4. Subscription Cancellations
- Customers can cancel their subscription at any time from the CloudRaptor dashboard.
- If canceled after the refund period, services will continue until the end of the billing cycle, but no refunds will be issued.
- Automatic renewals can be disabled from your account settings.
5. Service Upgrades & Downgrades
- Upgrades: If you upgrade your plan, the new pricing will be prorated, and the difference will be adjusted in your next billing cycle.
- Downgrades: Downgrades take effect in the next billing cycle, and no partial refunds are provided