At CloudRaptor, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our cloud hosting services.
1. Information We Collect
We collect the following types of data to provide and improve our services:
a) Personal Information
- Name, email address, phone number
- Billing details and payment information
- Account login credentials
b) Technical Information
- IP address and device information
- Browser type and operating system
- Usage logs, including login activity and service interactions
c) Cookies & Tracking Data
- We use cookies to enhance user experience and analyze site performance
- You can manage cookie preferences through your browser settings
2. How We Use Your Information
We use the collected data for the following purposes:
- Service Provision: To create and manage your hosting account
- Billing & Payments: To process transactions securely
- Customer Support: To respond to inquiries and provide technical assistance
- Security & Fraud Prevention: To detect and prevent unauthorized access
- Marketing & Updates: To inform you about new features, promotions, and service improvements (you can opt-out anytime)
3. How We Protect Your Information
We implement strict security measures to safeguard your data, including:
- SSL encryption for secure data transmission
- Two-factor authentication (2FA) for account security
- Regular security audits and vulnerability scanning
- Strict access controls to prevent unauthorized data access
4. Data Sharing & Third-Party Services
We do not sell or rent your personal data. However, we may share necessary information with:
- Payment processors for secure transactions
- Cloud service providers (AWS, Google Cloud, DigitalOcean) for hosting infrastructure
- Legal authorities if required by law or in case of fraud prevention
All third-party services comply with data protection regulations.
5. Data Retention & Deletion
- We retain user data as long as necessary to provide our services.
- You can request account deletion by contacting [Support Email].
- Backup data may be stored for security reasons before permanent deletion.
6. Your Rights & Choices
As a CloudRaptor user, you have the right to:
- Access & Update your personal information through your account dashboard
- Request Data Deletion if you no longer use our services
- Opt-Out of Marketing emails at any time
- Restrict Data Processing under certain legal conditions
To exercise these rights, contact our support team.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be notified via email or displayed on our website.